📢 CS Insider Updates & New Publications
Upcoming Event: CS Speed Mixer — Join CS Insider and Customer Success Network's upcoming networking event.
Article: CS for Startups: A Conversation with Author Jennifer Chiang - Part One— CS Insider Co
Article: The Lessons I Learned About Simplifying Onboarding —Guest Contributor Brian Nicholls
Article: What Product Wishes Every CSM Did — Guest Contributor Tanuj Diwan
Kristi Faltorusso shares an easy-to-follow framework for creating a Customer Journey. Be sure to check out Kristi's LinkedIn feed to see her dig deep into each stage of the Customer Journey in separate posts including Align, Execute, Realize, and Advocate!
Customer Onboarding Maturity Model — Rocketlane
A Day in a Life of Customer Success Manager — Irit Eizips, CSM Practice
Pulse Everywhere session recordings — Gainsight
Where to Find Customer Success Jobs — Diana De Jesus, The Customer Success Project
Monday.com went public.
Why CSMs Must Act Like Psychologists - Chris Hicken, 'nuffsaid
What Netflix Has Taught Us About Customer Success and Keeping Things Simple — Nick Mehta, Gainsight
Adoption and Indicators — Russel Bourne, The Success League
Customer Success (Who's Fired Up?) — Gainsight
How to Be a CSM Your Clients will Adore — Katie Sloop, Women in Customer Success Podcast
Trustpage — A connected hub for building trust with prospects and customers, assisted by AI.
Hera — The personal assistant that will make you love meetings.
inlytics — LinkedIn analytics for personal profiles.
🎫 Upcoming Events
Escape the Inbox: A Virtual Escape Room Competition for CS Teams June 22-24 & June 29th, Catalyst
Bain & Eco Webinar: Elements of Value for B2B Sales & Customer Success Jun 23rd, Customer Value Community
Women in Leadership: Closing Gender Gaps to Drive Business Success
Jun 23rd, Software Equity Group
What Customers Care About the Most June 24th, Practical CSM
Innovative Trends in Customer Success At Scale July 13th, Cast
Jared Orr shares his most valuable lessons in his 3 years as a CSM.
Bhavika Kochhar talks about innovating during my career trajectory.
Diana De Jesus highlights the challenges coming from a Support role to a Customer Success role.
Josh Schachter provides a recap of his recent Customer Success Festival session discussing the topic of "How to Build a Killer CS Career".
Dana Alvarenga shares a sneak peak of her session at The Customer Conference focused on building a great Customer Program and reminds us the relationships come first and the advocates after. Check out this other post from Dana about how to prepare for your in-person customer events!
Christian Jakenfelds recaps a 'nuffsaid podcast episode including actionable tips to align Customer Success, Product, Sales and Marketing.
Yaagneshwaran Ganesh shared how you can identify potential customer churn using conversation intelligence.
Ashna Patel answers the question, "What do you think is the key in developing a Long-term Customer Relationship?"... SPOILER ALERT: The answer is trust! Check out the post to learn more about how you can build trust with your customers.
Erika Villarreal is looking out for the Customer Success job hunters and reminds us that communicating the value you are going to bring to their company and the problems that you are going to help solve is what will help you stand out as the right choice to the employer.
Maranda Dziekonski shares tactics she’s used during her career to improve NPS scores.
Tanuj Diwan compiled a list of appeals for CSMs on how we can work together to make a brighter future for our customers on behalf of Product Managers.
🎉 Ashna Patel started a new position as Customer Success Coach (Volunteer) at Catalyst Software.
🎉 Bo Avery completed CCSM Level 1 by SuccessHACKER.
🎉 Heather Wintermantel joined Zendesk as Vice President of Enterprise Customer Experiences.
🎉 Daniel Kanter started as a Senior Customer Success Manager at Salesforce.
🎉 Emre Aktas joined the inSided Customer Success team as Onboarding & Migration Specialist.
🎉 Apolline Belloir joined Pluralsight as Customer Success Manager.
🎉 Marija Skobe-Pilley started a new position as Customer Success Manager at AppDynamics.